Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Portsmouth City Council's maladministration rate (69%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202527928 Local authority / ALMO / TMO
No maladministration was found in the landlord's handling of the resident's reports of ASB concerning neighbours' dogs accessing her garden and her request to install a higher fence, nor in its handling of the…
202513777 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of a recurring leak over a five-year period due to repeated failures to carry out post-work inspections and testing, and in its inadequate compensation offer that…
202333072 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of the resident’s ASB reports. We also assessed the landlord’s…
202426544 Local authority / ALMO / TMO
The Ombudsman found maladministration in both the substantive complaint and the handling of the complaint. The landlord was ordered to provide a meaningful and empathetic apology to the resident for the failures…
202451326
The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s application for a priority transfer..
202325790
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter..
202332654
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of arrears on the resident’s rent account.. Total compensation ordered: £150.
202346800
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property..
202234943
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more…
202307865
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant;…
202309777
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour…
202216271
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The…
202224228
The Ombudsman found maladministration in the landlord’s handling of the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to move. Formal complaint.. Total compensation ordered: £400.
202201665
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal complaint.. Total…
202120896
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about items left in a communal garden.. Total compensation ordered: £200.
202008105
The Ombudsman found no maladministration in the landlord’s handling of The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the…
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