Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Portsmouth City Council's maladministration rate (63%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202527928 Local authority / ALMO / TMO
No maladministration was found in the landlord's handling of the resident's reports of ASB concerning neighbours' dogs accessing her garden and her request to install a higher fence, nor in its handling of the…
202513777 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of a recurring leak over a five-year period due to repeated failures to carry out post-work inspections and testing, and in its inadequate compensation offer that…
202333072 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (it did not assess risks or support needs, failed to manage expectations, did not advise on or liaise with the police, and…
202426544 Local authority / ALMO / TMO
The Ombudsman found maladministration in both the substantive complaint and the handling of the complaint. The landlord was ordered to provide a meaningful and empathetic apology to the resident for the failures…
202451326 Local authority / ALMO / TMO
The resident complained about how the landlord handled her application for a priority transfer (rehousing under Part 6 of the Housing Act 1996). The Ombudsman determined the complaint is not within its jurisdiction…
202325790 Local authority / ALMO / TMO
The complaint concerned the landlord's decision to remove personal items from communal walkways and its handling of the matter. The Ombudsman found no maladministration: the landlord acted reasonably in prioritising…
202332654 Local authority / ALMO / TMO
The complaint concerns the landlord's handling of arrears on the resident's rent account. The Ombudsman found a service failure because the landlord delayed around 10 months in notifying the resident that arrears were…
202346800 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of renovation works to the property (it acknowledged communication and contractor performance failings and offered £100), and no maladministration in its…
202234943 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (it failed to complete a victim risk assessment, make appropriate referrals or consistently support the resident), and…
202307865 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the block refurbishment project and communications, his decant, garage-area parking issues, the contractor's DBS…
202309777 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports about a neighbour's use of a tumble dryer in the communal area, which its surveyor had identified as a fire hazard; the…
202216271 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of ASB reports, due to failing to take a resolution-focused approach to noise from an uncarpeted upstairs flat and an unreasonable 7-month delay in…
202224228 Local authority / ALMO / TMO
The Ombudsman found maladministration in staff conduct regarding both the handling of a management transfer request and the complaint itself, including a conflict of interest where the subject of the complaint helped…
202201665 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of noise nuisance reports, as it reasonably assessed the noise, relied on Environmental Health's conclusion, and offered mediation and a move. However,…
202120896 Local authority / ALMO / TMO
The Ombudsman found service failure by Portsmouth City Council in its response to a resident's reports about a neighbour's items left in a communal garden. The landlord delayed enforcing removal of the items, failed to…
202008105 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to concerns about the heating system, ventilation system, and queries about heating charges. The landlord inspected, offered reasonable options,…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.