Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Portsmouth Rotary Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
201906869 Housing association
The Ombudsman found no maladministration by the landlord regarding fire alarm testing (weekly testing was reasonable and in line with British Standard guidance) and staff conduct (the landlord arranged meetings and…
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