Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Prima Housing Group Limited's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202510220 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The…
202313473
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s…
202300773
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman has also…
202208297
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.