Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Prima Housing Group Limited's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202510220 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould and repairs, citing a significant delay in diagnosing and addressing the cause from September 2023, failure to…
202313473 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of structural issues, damp and mould and other defects, having relied on its own and an independent surveyor's findings of no damp, leaks or…
202300773 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request for a replacement kitchen, but service failure in its response to the request for a replacement bathroom (it failed to…
202208297 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about energy efficiency, as it took appropriate steps including a retrofit assessment, window resealing, vent blocking, and…
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