Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Progress Housing Association Limited's maladministration rate (70%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202411263 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of issues in her garden and request to improve access, due to delays in completing promised works and failure to update the…
202411374 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, as it failed to agree a clear action plan or carry out a risk assessment and did not properly consider enforcement…
202323072 Housing association
The Ombudsman found reasonable redress in the landlord's response to ASB and communal access: it acted in line with its ASB policy, and its goodwill gesture of £750 was within the range suggested by the remedies…
202453320 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and counter-allegations, because while it responded to reports and worked with partner agencies, it did not fully address…
202442599 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, as an inspection in July 2024 was not acted on for several months, causing delay and inconvenience; the landlord's offer of…
202319616 Housing association
The landlord arranged for the resident's roof to be replaced but its communication was poor, it failed to carry out temporary repairs and did not address reports of damp and mould — maladministration in handling the…
202315869 Housing association
The complaint concerned the landlord's handling of the resident's request for CCTV footage relating to damage to her car in an on-site car park. The Ombudsman determined the complaint was not within its jurisdiction…
202309317 Housing association
The complaint concerned the landlord's handling of rent account discrepancies and poor communication/misinformation when the resident moved to a new property, including an overlap of two tenancies. The Ombudsman found…
202105214 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports about a neighbour's fence and pets, as it investigated, visited, and took reasonable action. However, there was service failure in…
202112857 Housing association
The landlord granted the resident permission to erect fencing to extend the garden, but later revoked it because the fencing obstructed communal land and breached title deed rights of way. The Ombudsman found service…
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