Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Progress Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202411374 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of 2. The complaint is about the landlord’s handling of the resident’s: Reports of ASB…
202323072 Housing association
The Ombudsman found reasonable redress, no maladministration, mediation settlement, maladministration in the landlord’s handling of : The landlord’s response to anti-social behaviour (ASB) and communal access. How the…
202453320
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and…
202442599
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application..
202319616
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint..…
202315869
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for CCTV footage..
202309317
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving…
202105214
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the landlord’s…
202112857
The Ombudsman found service failure in the landlord’s handling of the landlord’s revocation of permission to extend the garden at the property.. Total compensation ordered: £250.
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