Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Prospect Housing Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
201811550 For-profit provider
The Ombudsman found no maladministration in the licensor's handling of compensation for a burglary, as it was not liable and reasonably required evidence. However, there was service failure due to poor record-keeping…
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