Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Quadrant Brownswood Tenant Co Operative Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202319498 Co-operative
The Ombudsman found maladministration in the landlord's handling of wet room repairs (recurring leaks and delays to the permanent refit), and service failure in its handling of the resident's key safe box request and…
202228384 Housing association
The Ombudsman found maladministration in the landlord's prolonged failure to resolve a roof leak and resultant damp and mould, and service failure in its communication about a home improvement grant, while finding…
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