Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Raven Housing Trust Limited's maladministration rate (82%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202505393 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ASB reports made by and about the resident, noting the landlord appropriately investigated but delayed in allocating a tenancy enforcement officer,…
202504184 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of defects (with £850 offered compensation) and in its complaint handling (£100 offered), but maladministration in its response to the…
202440957 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to address damp and mould and a blocked toilet, due to significant unexplained delays, poor communication, and insufficient evidence the issues…
202423079 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould at the property. We have also considered the landlord’s…
202330231 Housing association
There was maladministration in the landlord's response to reports of leaks and associated repairs, as it failed to classify health and safety risks as emergencies, communicate effectively, and contributed to delays in…
202452870
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint..
202332085
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.. Total compensation…
202313484
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work..
202209028
The Ombudsman found service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence.…
202225542
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded..
202312041
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. Rodents in the property. External…
202334801
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour after…
202213716
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and…
202116683
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom causing damp.…
202017342
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: noise transference. fire safety in the building. complaint handling.. Total…
202215832
The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint…
202200090
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's…
201914079
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s…
202127488
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The associated complaint handling…
202103966
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour..
202001573
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation for damaged goods and…
202008210
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of repair to an aerial. Response to reports from the landlord’s contractor of…
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