Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Raven Housing Trust Limited's maladministration rate (83%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202533194 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB (including failing to clearly explain failures in its handling of 2024 and March 2025 reports and not demonstrating…
202505393 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ASB reports made by and about the resident, noting the landlord appropriately investigated but delayed in allocating a tenancy enforcement officer,…
202504184 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of defects (with £850 offered compensation) and in its complaint handling (£100 offered), but maladministration in its response to the…
202440957 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to address damp and mould and a blocked toilet, due to significant unexplained delays, poor communication, and insufficient evidence the issues…
202423079 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. The landlord delayed the damp and mould…
202330231 Housing association
There was maladministration in the landlord's response to reports of leaks and associated repairs, as it failed to classify health and safety risks as emergencies, communicate effectively, and contributed to delays in…
202452870 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of anti-social behaviour and service failure in its handling of the resident's complaint. It ordered the landlord to pay £200 in…
202332085 Housing association
The landlord failed to properly manage the resident's reports of a roof leak and the associated bathroom and downstairs WC repairs, including delays, poor record-keeping, and not following through on commitments made in…
202313484 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about ivy removal and fencing work. The landlord acted reasonably: it obtained consent before removing ivy, relied on its…
202209028 Housing association
The Ombudsman found service failure in the landlord's handling of repairs (delayed bedroom hole repair and unresolved toilet issue), maladministration in its handling of subsidence concerns (3-year delay in referring to…
202225542 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's report of ceiling cracks or the compensation it had already awarded.
202312041 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the heating system and associated works, and in its complaint handling. The complaints about rodents in the property and…
202334801 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of antisocial behaviour prior to October 2023, based on the landlord's offer of £500 (plus £300 offered for failing to…
202213716 Housing association
The landlord was found to have maladministration for its handling of shower problems, damp and mould reports, and complaint handling; and service failure for its handling of the bathroom extractor fan. The landlord…
202116683 Housing association
The Ombudsman found maladministration for the landlord's handling of leak/damp reports (62-day delay, poor communication), service failure for its handling of communal cleaning concerns (2-month delay responding), no…
202017342 Housing association
The Ombudsman found maladministration in the landlord's response to noise transference concerns (it misclassified the issue as ASB, failed to investigate or take practical measures, and did not consider the resident's…
202215832 Housing association
The Ombudsman found maladministration in the landlord's handling of a neighbour dispute involving allegations of anti-social behaviour, parking issues, and racism. The landlord's approach was heavy handed, fuelled the…
202200090 Housing association
The Ombudsman found service failure in the landlord's response to parking space issues (incorrectly denying the resident had a designated space, causing confusion and upset), ordering an apology and £250 compensation.…
201914079 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rent account, as the landlord rectified a historic £180 payment error and provided reasonable reassurance. However, there was…
202127488 Housing association
The landlord offered reasonable redress for its handling of reports about overhanging shrubbery and a shared fence, having failed to inspect before writing to the resident but later apologising and offering £200…
202103966 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of antisocial behaviour from a neighbour. The landlord followed its ASB policy appropriately, took reasonable steps including…
202001573 Housing association
The Ombudsman found no maladministration in the landlord's handling of a leak from an upstairs property, ASB noise complaints, or fly tipping. However, there was service failure in the landlord's complaint handling due…
202008210 Housing association
The Ombudsman found reasonable redress for the landlord's handling of an aerial repair (it offered £50 compensation), no maladministration for its decision to have staff visit in pairs following contractor reports of…
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