Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Reading Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202332518 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about a staff member's conduct and in its complaint handling, and service failure in its handling of her antisocial behaviour…
202332425 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. While its initial response was appropriate, it failed to provide timescales or an action plan, took a…
202230478 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of its plans to soundproof the resident's flat, ordering total compensation of £500 (inclusive of a prior £300 offer) and an updated explanation of its…
202009966 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a rat infestation and associated repairs, and for its complaint handling. The landlord failed to provide evidence of its actions despite multiple…
202323849 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs, the resident's reports of damp and mould, and a pest infestation, and service failure in its complaint handling. The landlord was ordered to…
202305676 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a mutual exchange and the condition of the property — it did not follow its own SOP for the exchange inspection, failed to identify repairs, and did…
202224195 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a protruding gas pipe, as it failed to properly assess the hazard and only removed it after a child was injured, ordering £800 compensation and an…
202215361 Local authority / ALMO / TMO
The landlord misadvised a secure tenant's family member about eligibility for a mutual exchange, causing 3 months of wasted effort. The landlord also had poor record keeping, failed to note vulnerabilities, and handled…
202104235 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of damp, mould and condensation reports due to unreasonable delays and missed opportunities to act sooner, and for its complaint handling due to…
202120998 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's response to the resident's concerns about an unannounced visit and staff conduct, ordering £350 compensation. Service failure was found for complaint handling…
202108870 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of adaptations. The landlord failed to clarify which works were adaptations versus repairs, did not respond to queries about funding/grants, and…
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