Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Reading Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202332518
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy agreement reports of…
202332425
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding damp and mould in the property..
202230478
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of its plans to soundproof the resident’s flat.. Total compensation ordered: £500.
202009966
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.. Total compensation ordered: £350.
202323849
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The…
202305676
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.. Total…
202224195
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to reports of a protruding gas pipe.. Total compensation ordered: £800.
202215361
The Ombudsman found maladministration in the landlord’s handling of information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also considered the landlord’s knowledge and…
202104235
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.. Total…
202120998
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its…
202108870
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of adaptations to the property.. Total compensation ordered: £150.
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.