Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
Red Kite Community Housing Limited's maladministration rate (44%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202122048 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise from her neighbour, as it unreasonably relied on historical findings and failed to investigate new reports in line with…
202424529 Housing association
There was maladministration in the landlord's handling of roof leaks and repairs to damage caused by them, and service failure in its handling of the resident's complaint. The Ombudsman ordered a written apology and…
202521890 Housing association
The landlord was found to have maladministrated its handling of the resident's reports of subsidence, with significant avoidable delays (no technical officer assessed the flooring for over 9 months) and inconsistent…
202317013 Housing association
The Ombudsman found service failure in the landlord's handling of heating repairs and the resident's request for compensation. It identified poor communication during the delayed boiler replacement and a failure to…
202314847 Housing association
The Ombudsman found no maladministration in the landlord's handling of leaks (it attended the same day each time), maladministration in its handling of the subsequent repair works (delays, poor planning/oversight,…
202317139 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of high water pressure (it failed to properly inspect the pipework/boiler despite its contractor recording the pressure as "so…
202302754 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of rats in the loft. The landlord acted reasonably by attending promptly, arranging pest control, sharing findings, and…
202331147 Housing association
The Ombudsman found maladministration in the landlord's record-keeping and in its handling of reports of a leaking downpipe, leaks/damp/mould/condensation repairs, and pest infestations. It found reasonable redress in…
202222068 Housing association
The Ombudsman found maladministration in the landlord's slow and inadequate handling of bathroom leak and damp repairs, and service failure in its complaint handling, ordering total compensation of £942.84 including…
202209900 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because it was brought by the resident's partner, who is not named on the tenancy agreement and therefore does not have a landlord/tenant relationship…
202117272 Housing association
The Ombudsman found reasonable redress in respect of the landlord's response to the resident's concerns about asbestos exposure from drilling, and reasonable redress for service failure in complaint handling. The…
202111113 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports and counter allegations, or in its handling of concerns about the shared driveway and garden. The landlord acted in line…
202011737 Housing association
The Ombudsman found no maladministration in the landlord's handling of the applicant's request to succeed his late mother's tenancy, his reports of poor staff conduct, or the time given to collect possessions. The…
202012377 Housing association
The Ombudsman found no maladministration in the landlord's decision to recharge the resident £610 (later reduced to £610 with a £50 goodwill deduction) for remedial electrical works. The landlord reasonably concluded on…
202109781 Housing association
The Ombudsman found no maladministration in the landlord's decision to issue the resident with a final antisocial behaviour warning. The landlord acted reasonably and in line with its ASB policy, given the resident's…
202001036 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports about anti-social behaviour from a neighbour, the condition of the neighbour's garden, or the landlord's complaint handling.…
201915237 Housing association
The Ombudsman found no maladministration in the landlord's handling of heating upgrade works, electrical upgrade works, asbestos removal, decant arrangements, or complaint handling. The landlord responded reasonably to…
202006090 Housing association
The Ombudsman found no maladministration in the landlord's response to the residents' complaint about customer service. The landlord acknowledged concerns, apologised, and organised mediation sessions. The issue of…
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