Red Kite Community Housing Limited

The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise from her neighbour, as it unreasonably relied on historical findings and failed to investigate new reports in line with…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks and repairs to damage caused by them. The resident’s complaint. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of heating repairs and the resident’s request for compensation.. Total compensation ordered: £550.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp,…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated…

The Ombudsman found maladministration in the landlord’s handling of The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into…

The Ombudsman found no maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to recharge the resident for electrical works carried out in the property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord issuing the resident with a final antisocial behaviour warning..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:.

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns: the landlord’s decision regarding its liability and responsibility for repairs to the downstairs…