Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Redditch Borough Council's maladministration rate (78%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202519700 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of antisocial behaviour, as it failed to follow its ASB policy by not completing a risk assessment or action plan, not managing…
202419881 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of a kitchen replacement, including lack of design explanation, damaged cupboards and an unsafe floor. Following Ombudsman intervention, the landlord agreed to apologise…
202417927 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, the installation and maintenance of aids and adaptations, structural problems with the balcony and wall, and…
202331009 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (failure to identify the causes promptly, poor communication about survey outcomes and repairs, and not…
202216635 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's response to damp and mould (11-month delay, failure to act on vulnerabilities) and to a ticking noise (prolonged failure causing serious mental health…
202213189 Local authority / ALMO / TMO
No maladministration for ASB handling (landlord took reasonable steps including mediation, ASB app, PEG referral) or rehousing request (offered mutual exchange support). Maladministration for complaint handling: 8-month…
202216595 Local authority / ALMO / TMO
The Ombudsman found service failure by the landlord for confusing communication and delays in reconnecting the gas supply after bin store works, leaving the resident without heating or hot water for 52 days. No…
202102751 Local authority / ALMO / TMO
The Ombudsman found service failure by Redditch Borough Council in three areas: energy efficiency/EPC handling, fence repairs, and complaints handling. The landlord was ordered to pay £250 compensation and take specific…
202010803 Local authority / ALMO / TMO
The Ombudsman determined the complaint about delays to the Right To Buy process caused by a historical boundary error was outside its jurisdiction, as it concerns the council's actions as a local authority in relation…
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