Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Redditch Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202417927
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The…
202331009
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint…
202216635
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Reports…
202213189
The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by…
202216595
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a…
202102751
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency…
202010803
The Ombudsman found maladministration in the landlord’s handling of The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary error – resulting in extra costs to…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.