Regenda Limited

The Ombudsman found reasonable redress in the landlord's response to ASB reports and in its complaint handling, and no maladministration in its response to concerns about a lack of support. The landlord awarded £1350 in…

The Ombudsman found maladministration in the landlord's handling of asbestos/property condition/repairs and parking issues, and service failure in its handling of leaks and roof repairs, ASB reports, concerns about…

The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about rubbish in the communal…

The Ombudsman found no maladministration, maladministration, outside jurisdiction in the landlord’s handling of Summary of reasons The level and reasonableness of the service charge The tribunal or court would be better…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints..…

The complaint about the landlord's response to concerns regarding a neighbour's shed was determined to be outside the Ombudsman's jurisdiction. The resident passed away after referring the complaint, and his wife, who…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social…

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s…

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.. Total compensation ordered: £5000.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.. Total compensation ordered: £750.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould, and its handling of associated repairs.. Total compensation ordered: £3000.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling..

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request to have the gas fire fixed and…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN)..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a broken boiler including no heating and no hot water.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.. Total compensation ordered: £150.

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of : the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of the…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports about her service charge account..