Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Reliance Social Housing C I C's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202204234
Severe maladministration was found across four areas — pressuring the resident to sign his occupancy agreement, repairs/facilities handling, support provision, and complaint handling — plus maladministration over the…
202211732 For-profit provider
The Ombudsman found severe maladministration for the landlord's failure to assess and provide support to a disabled resident, and maladministration for failing to consider reasonable adjustments, using an unsuitable…
Landlord Monitor feature
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