Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Retirement Lease Housing Association (RLHA)'s maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202307685 Housing association
The Ombudsman found maladministration in the landlord's handling of the leaseholder's service charge queries (failure to respond in line with its service standards and to provide complete responses) and in its complaint…
202307482 Housing association
The complaint concerned the landlord's response to the leaseholder's request to sublet her retirement apartment. The Ombudsman found no maladministration, concluding the landlord did not unreasonably withhold its…
202301232 Housing association
The Ombudsman found service failure in the landlord's communication about service charges, as it did not make clear the breakdown of eligible and ineligible charges or what information was needed for a housing benefit…
202232443 Housing association
The Ombudsman found maladministration in the landlord's response to the leaseholder's concerns about the condition of the windows, which were rattling, stuck and allowing heat loss, and which the landlord failed to…
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