£250
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.. Total compensation ordered: £250.
Housing association
Retirement Lease Housing Association (RLHA)
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 1
- Service failure 2
- Maladministration 4
Retirement Lease Housing Association (RLHA)'s maladministration rate (80%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
Decisions (5)
All landlords £350
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to sublet the property..
No maladministration
£350
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. This Service has…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s…
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