Retirement Villages Ltd
202121821
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling..
Landlord
Retirement Villages Ltd
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- Maladministration 1
Retirement Villages Ltd's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (1)
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