Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 81 published decisions.
Richmond Housing Partnership Limited's maladministration rate (94%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202403942 Housing association
The Ombudsman found maladministration in the landlord's handling of fire door repairs, which took nearly a year to complete against a 20 working day policy. It found reasonable redress for ceiling repairs, where the…
202411707 Housing association
The landlord was found responsible for service failure in its administration and communication for the resident's subject access request. It delayed responding, only acting after the resident chased it multiple times,…
202529282 Housing association
The Ombudsman found maladministration in the landlord's management of repairs to the toilet, leaking pipes and related follow-on works, and in its management of damp and mould, plus service failure in complaint…
202423720 Housing association
The Ombudsman found maladministration in the landlord's handling of window repairs and damp and mould due to avoidable delays, poor communication, and failure to act on contractor recommendations. It found reasonable…
202501446 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of The resident’s complaint is about how the landlord dealt with her reports of pests and…
202449821 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould and related repairs. Our decision (determination) We have not investigated the resident’s complaint because…
202416285 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about the condition of the property…
202450616 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of: a leak. damp and mould. repairs. the…
202342621 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the paving outside the resident’s property, and…
202502697 Housing association
The Ombudsman found reasonable redress, maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports concerning repairs and the…
202429416 Housing association
The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s reports of damp and mould in her wet room. The…
202304450
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A…
202421923
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s…
202452094
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be…
202443255
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak..
202428740
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have…
202445281
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould. complaint handling.. Total compensation ordered: £550.
202427929
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint..
202338024
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. Request to…
202341724
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and…
202347911
The Ombudsman found severe maladministration, no maladministration in the landlord’s handling of The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to…
202344819
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain..…
202329984
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs.…
202324361
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.. Total compensation ordered: £300.
202314623
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The…
202305144
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The…
202301389
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary…
202336264
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. The…
202329895
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs..
202325580
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to her shower..
202232933
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further medical…
202405659
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part…
202346218
The Ombudsman found service failure in the landlord’s handling of The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs..
202311681
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the…
202233657
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has also considered the…
202317372
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting in the building. This service…
202306902
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant ..
202345642
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp…
202311991 Housing association
Severe maladministration was found in the landlord's handling of the resident's reports of faulty windows and doors, due to excessive delays, failure to conduct risk assessments despite safety concerns for young…
202307853 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about water tanks and water quality, and in its complaint handling (which had delays), and no maladministration in its…
202333396
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The resident’s complaint is regarding the landlord’s handling of repair reports relating…
202120943
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The…
202319491
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property…
202324731
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the…
202414659
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of repairs to the front and back doors of the property. The landlord’s handling of…
202311002
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.. Total…
202347109
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This report will also consider the…
202224965
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of various repairs in the property..
202328167
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about damp and mould; complaints handling..
202329501
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s…
202317207
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of…
202305819
The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould…
202226591
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related…
202312796
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB).. Total compensation ordered: £300.
202316842
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to reimburse him for goods…
202218444
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing asbestos. damage to the…
202302911
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of: the resident’s reports of a leak into the property. the complaint and the level of redress…
202228263
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for urgent rehousing on medical grounds..
202219068
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs. The landlord’s complaint handling.. Total compensation ordered: £1200.
202312125
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the resident's reports of: A leak and the associated damp and mould. Pests. Repairs to the front door…
202217130
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould.…
202307290
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord's: Response to reports of tree roots causing damage to the resident's…
202226529
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the proposed location of refuse ramps..
202303446
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling..
202214075
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response following a fire at the property. Complaint handling..
202304184
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. The associated complaint handling.. Total…
202302569
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been…
202223343
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The…
202127228
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered…
202014319
The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise. Complaints.. Total compensation ordered:…
202126432
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The lack of a designated parking space. The lack of…
202225629
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. The landlord’s…
202114683
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). This investigation also…
202112026
The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data breach, and; the landlord’s complaint…
202125617
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.. Total…
202216893
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £650.
202203469
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.. Total compensation ordered: £1000.
202011270
The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB).…
202016229
The Ombudsman found maladministration in the landlord’s handling of The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had been described within her…
202004009
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.. Total compensation ordered: £250.
201909899
The Ombudsman found service failure, maladministration in the landlord’s handling of The leaseholder has complained about: the landlord’s handling of major works related to the roof, the flooring in the communal area,…
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