£200
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.. Total compensation ordered: £200.
Housing association
Riverside Housing Co Operative Redditch Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- Service failure 1
- Maladministration 1
- Mediation / settlement 1
Riverside Housing Co Operative Redditch Limited's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlords £400
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the loss of heating and hot water at her property.. Total compensation ordered: £400.
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s handling of repairs to the property..
Landlord Monitor feature
Monitor Riverside Housing Co Operative Redditch Limited and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.