Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Riverside Housing Co Operative Redditch Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202204443 Local authority / ALMO / TMO
The landlord was found to have service failure for avoidable delays in responding to the resident's reports of a draught (taking from 17 January to 30 May 2022 to resolve) and for a 7-working-day delay in its stage two…
202204196 Co-operative
The landlord was found to have maladministration for taking 44 days to fully restore the resident's heating and hot water, failing to meet its own emergency repair timescales, not offering temporary alternatives or…
202014331 Co-operative
The resident complained about the landlord's handling of repairs to walls, doors, windows and kitchen. Through Ombudsman intervention, the landlord agreed to complete plastering to a good standard, clean the stained…
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