Rochdale Boroughwide Housing Limited

The Ombudsman found service failure in the landlord's response to the resident's repairs and in its complaint handling. The landlord delayed repairs (including a front door repair that was never evidenced as completed)…

The Ombudsman found reasonable redress in all three complaint heads: communication about an allegation, communication about a caravan on the driveway, and complaint handling. The landlord offered a proportionate apology…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: level of compensation offered in relation to the handling of the repairs. handling of the…

The Ombudsman found reasonable redress in the landlord's handling of repairs to the resident's property and the associated complaint. Delays in completing works were largely outside the landlord's control due to lack of…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of how the landlord responded to: Its contractor causing a partial collapse of the…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the garden and external doors.. Total compensation ordered: £500.

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.. Total compensation ordered:…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for: A radiator to be to be installed in her porch. Fencing to the back and side of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas ..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about his rent accounts and arrears..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to reports of antisocial behaviour..

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues in her property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of draughts through the floor. This Service has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s service charge query..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The resident’s mutual exchange application.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's reports of anti-social behaviour (ASB).. Total compensation ordered: £350.

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £450.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s: handling of a rodent infestation; complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.. Total compensation ordered: £250.

The Ombudsman found mediation settlement, service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.. Total compensation…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report that her fence had collapsed.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation..

The Ombudsman found reasonable redress in the landlord’s handling of .

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to her driveway..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of water damage in the resident’s property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the condition of the property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs following leaks in the resident’s home..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling of repairs to the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the…