Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 51 published decisions.
Rochdale Boroughwide Housing Limited's maladministration rate (55%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202504195 Housing association
The Ombudsman found service failure in the landlord's response to the resident's repairs and in its complaint handling. The landlord delayed repairs (including a front door repair that was never evidenced as completed)…
202345681 Housing association
The Ombudsman found reasonable redress in all three complaint heads: communication about an allegation, communication about a caravan on the driveway, and complaint handling. The landlord offered a proportionate apology…
202402942 Housing association
The Ombudsman found maladministration in the landlord's level of compensation offered for its handling of repairs (the repairs took over 370 days to complete amid missed appointments and poor communication, and the £100…
202514822 Housing association
The Ombudsman found reasonable redress in the landlord's handling of repairs to the resident's property and the associated complaint. Delays in completing works were largely outside the landlord's control due to lack of…
202338295 Housing association
The Ombudsman found service failure in how the landlord responded to its contractor puncturing a bedroom ceiling during loft works (including its failure to complete an asbestos survey it had offered) and in its…
202339589 Housing association
The complaint concerned the landlord's handling of the resident's reports of damp and algae growth to an external balcony wall. The Ombudsman found service failure: the landlord referred the issue to the developer as a…
202451158 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a roof leak (repairs done within timescales but with poor communication and record keeping), service failure in its handling…
202431813 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of repairs to the resident's garden and external doors, including a failure to assess health and safety risks and to take the resident's…
202411980 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's repeated ASB reports (failing to act on every report, no risk assessments or action plans, and not considering the resident's…
202328355 Housing association
The resident, a leaseholder, complained about the landlord's notice of major roof works to his building and the related charges. The Ombudsman found no maladministration: the landlord gave notice of the proposed roof…
202329287 Housing association
The Ombudsman found the landlord's handling of the resident's subject access request and its response to reports that a contractor damaged the property and caused injury were outside jurisdiction. It found service…
202323133
The complaint concerned the landlord's handling of damp and mould and subsequent repair works. The Ombudsman found the landlord's offer of redress prior to investigation — £1000 compensation plus a decorating allowance…
202323080 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for a radiator in the porch (misleading advice, cancelled works, ~17-month delay and poor communication) and service failure in…
202321903 Housing association
The complaint concerned the landlord's handling of the resident's concerns about the standard of cleaning in communal areas. The Ombudsman found the landlord had offered redress prior to investigation (£30) which…
202322133 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about maintaining the shared lawn, and service failure in its handling of the resident's reports of a neighbour leaving rubbish…
202307054 Housing association
The complaint concerned the landlord's response to the resident's concerns about his rent accounts and arrears across several former and current tenancies, including combined rent and water charges, former tenancy…
202307467 Housing association
The complaint concerned the landlord's response to the resident's reports of antisocial behaviour from a neighbour. The Ombudsman found no maladministration, as the landlord took the reports seriously, proactively…
202308691 Housing association
The resident reported numerous repair issues over several years, including damp and mould, an uneven kitchen floor following a leak, draughty doors, a trip hazard from uneven garden paving, and an inaccessible…
202229750 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of draughts through the floor, but found service failure in its complaint handling, ordering £75 compensation.
202300028 Housing association
The complaint concerned the landlord's response to a shared ownership resident's service charge query. The Ombudsman found service failure: the landlord provided inaccurate stage 1 information (including services only…
202227356 Housing association
The Ombudsman found service failure in the landlord's handling of heating repair reports, having categorised a partial loss of heating as its lowest priority and failing to record further reports, and service failure in…
202233454 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of excess cold in a single-storey side extension, and no maladministration in its handling of the resident's mutual exchange application.…
202208779 Housing association
The landlord was found to have maladministration in its handling of the resident's reports of anti-social behaviour. It failed to conduct a timely risk assessment, did not offer support despite knowing the resident's…
202213714 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports (failure to risk assess, use ABCs, or update the resident on promised reviews), in its complaint handling (failure to investigate staff…
202221351 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following reports of leaks and damp, with a five-month delay to inspect the property, and maladministration in complaint handling, ordering…
202221843 Housing association
The Ombudsman found no maladministration in the landlord's handling of heating repairs, as it acted reasonably once the issue was raised as a complaint, but found a service failure in its complaint handling and…
202215329 Housing association
The landlord was found to have maladministration for clearing the resident's property and changing the locks before the correct tenancy end date, and for disposing of the resident's belongings without notice. The…
202201509 Housing association
The Ombudsman found severe maladministration by Rochdale Boroughwide Housing Limited for failing to make every attempt to contact a vulnerable tenant before terminating her tenancy and disposing of her possessions, and…
202119072 Housing association
The Ombudsman found severe maladministration for the landlord's handling of damp and mould reports. The landlord failed to properly investigate recurrent damp and mould after 2019 works, kept inadequate records,…
202121470 Housing association
The Ombudsman found no maladministration in the landlord's handling of a rodent infestation or its complaint handling. The landlord responded promptly to reports, made multiple pest control visits to both the resident's…
202205227 Housing association
The Ombudsman found maladministration by Rochdale Boroughwide Housing Limited for its handling of a resident's reports of antisocial behaviour involving a neighbour's dog. The landlord failed to consider its tenancy…
202207288 Housing association
The Ombudsman found maladministration for the landlord's handling of ASB reports, as it failed to refer the case for enforcement action despite consistent threats from the neighbour. Reasonable redress was found for the…
202113713 Housing association
The Ombudsman found maladministration in the landlord's response to a resident's reports about drainage issues and sewage flooding. While the landlord attended promptly and offered a goodwill gesture, it failed to…
202208649 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the resident for a front door lock replacement, as the tenancy agreement makes the resident responsible for broken keys. However, there was…
202122922 Housing association
The Ombudsman found service failure in how Rochdale Boroughwide Housing Limited handled the resident's concerns about noise from a vacant flat above her and related staff behaviour. While the landlord's actions…
202207014 Housing association
The landlord was found guilty of maladministration for delays in replacing a collapsed fence (taking 11 weeks beyond the 90-day target) and for failing to address the resident's security concerns about her garden being…
202205649 Housing association
The Ombudsman found no maladministration regarding the missed repairs appointment, as the contractor attempted the visit and left a card. Regarding the contractor's failure to show identification and damage to a glass,…
202201992 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's reports of heating system repairs. The landlord attended all reports within its 24-hour policy, arranged a surveyor, and…
202206340 Housing association
The Ombudsman found that the complaint about the level of rent was outside its jurisdiction as it requires a court or tribunal decision, and the complaint about decorative condition was not within jurisdiction as it had…
202117300 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour. The landlord responded promptly, issued warnings, awarded rehousing priority, and liaised with…
202017037 Housing association
The landlord was found to have service failure for not contacting the resident after acknowledging her initial ASB report in November 2020 and prematurely assuming the issue had resolved, causing the resident time and…
202114274 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's request for repairs to her driveway. The driveway was an improvement installed by a previous tenant without permission, and the…
202104684 Housing association
The Ombudsman found no maladministration by Rochdale Boroughwide Housing Limited in its handling of water damage following a leak. The landlord attended promptly, made the leak safe, and reasonably found no damage to…
202017219 Housing association
The Ombudsman found no maladministration by Rochdale Boroughwide Housing Limited regarding its response to the resident's reports about the condition of the property. The property met the lettable standard at the start…
202107363 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about communal cleaning standards, as it made reasonable efforts to investigate and put measures in place. The complaint…
202113620 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of anti-social behaviour. The landlord took reasonable and proportionate steps including offering mediation, joint visits…
202108668 Housing association
The Ombudsman found no maladministration by Rochdale Boroughwide Housing Limited in its handling of the resident's reports of antisocial behaviour. The landlord attempted contact within policy timescales, opened an ASB…
202100919 Housing association
The Ombudsman found no maladministration by the landlord in its handling of repairs following leaks in the resident's home. The landlord responded promptly to repair reports, and there was no evidence its actions or…
202108118 Housing association
No maladministration in the landlord's handling of a mutual exchange application. The landlord made reasonable decisions within the statutory timeframe and reversed its decision when new information was provided. The…
201915903 Housing association
The Ombudsman found no maladministration in the landlord's handling of window repairs, as the planned demolition of the building prevented replacement and the landlord offered rehousing priority. The landlord's handling…
202002793 Housing association
The Ombudsman found service failure by the landlord for not investigating earlier electrical repair reports and for failing to provide clear information about damp proofing works. No maladministration was found…
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