Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Rooftop Housing Association Limited's maladministration rate (92%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202523428 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould concerns due to delayed repairs, missed appointments, poor communication, insufficient consideration of the resident's…
202414098 Housing association
The Ombudsman found maladministration in the landlord's handling of bathroom repairs and a kitchen leak, and in its complaint handling, due to significant delays and poor-quality work. It found reasonable redress for…
202503097 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: Reports of rubbish left in the garden. The resident’s complaint. Our…
202416217 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of damp patches on an external wall and the associated repairs. Associated…
202327056
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s…
202441313
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for…
202430813 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of damaged flooring. The landlord accepted responsibility, offered reasonable replacement flooring, and the kitchen flooring…
202306466
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up.…
202317069
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We…
202325127
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak…
202224142
The Ombudsman found mediation settlement, maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of various energy efficiency works to the property;…
202200131
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, and that her…
202203134
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint…
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