Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Rooftop Housing Association Limited's maladministration rate (92%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202523428 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould concerns due to delayed repairs, missed appointments, poor communication, insufficient consideration of the resident's…
202414098 Housing association
The Ombudsman found maladministration in the landlord's handling of bathroom repairs and a kitchen leak, and in its complaint handling, due to significant delays and poor-quality work. It found reasonable redress for…
202503097 Housing association
The Ombudsman found maladministration in the landlord's response to rubbish left in the garden after a mutual exchange; the landlord did not remove the rubbish, which included asbestos, within a reasonable time and the…
202416217 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's report of damp patches on an external wall and the associated repairs (including delays in taking ownership, inspection, communication…
202327056 Housing association
The landlord offered reasonable redress for its handling of a leak that caused damp and mould, having acknowledged delays and poor communication and offering £1,000 compensation, which the Ombudsman considered…
202441313 Housing association
The landlord failed to identify and resolve long-standing damp and mould, with considerable work outstanding and an HHSRS category 2 hazard left unresolved — severe maladministration. Its handling of the resident's…
202430813 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of damaged flooring. The landlord accepted responsibility, offered reasonable replacement flooring, and the kitchen flooring…
202306466 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the property condition at tenancy sign up, maladministration in its communication about rent/rent in advance, its complaint handling and its…
202317069 Housing association
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of repairs and adaptations at the property, covering protracted delays in addressing loose/uneven paving, the failure to…
202325127 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of various repairs (damp and mould, a cracked wall, a chimney leak, loft insulation, replacement baths and asbestos) and…
202224142 Housing association
The Ombudsman found maladministration in the landlord's handling of energy efficiency works and its response to damp and mould reports, and severe maladministration in its complaint handling, including favouring…
202200131 Housing association
The Ombudsman found severe maladministration in the landlord's response to ASB reports (drug use in communal areas), maladministration regarding the insecure communal entrance door/door entry system, communal cleaning…
202203134 Housing association
The Ombudsman found service failure in the landlord's handling of reported garden drainage issues at a shared ownership new-build property, due to delays in coordinating with the developer and poor communication.…
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