Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Rotherham Metropolitan Borough Council's maladministration rate (69%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202328138 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlords handling of: Repairs to the resident’s property. The resident’s report about damage to his…
202434309 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s requests for the fence to be made good. The…
202331953
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a…
202328136
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the…
202333393
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint…
202331664
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated…
202316705
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s…
202210367
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome visit, and request for…
202113082
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbour..
202100671
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property..
202008393
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to the resident’s boiler. Repairs to the…
201913135
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to the reports about the servicing of the…
201908898
The Ombudsman found service failure in the landlord’s handling of This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing…
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