Rotherham Metropolitan Borough Council

The Ombudsman found no maladministration in the landlord's handling of the resident's complaints about contractor conduct during planned roof works and an allegation that a gas safety certificate had been forged. The…

The Ombudsman found maladministration by the landlord in its response to securing and repairing the resident's front door, which took 238 days beyond the urgent repair timeline, with no consideration of the resident's…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlords handling of: Repairs to the resident’s property. The resident’s report about damage to his…

The Ombudsman found service failure in the landlord's handling of the resident's requests for the fence to be made good due to an unreasonable 10-month delay in delivering promised fence panels. There was no…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome visit, and request for…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbour..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to the resident’s boiler. Repairs to the…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to the reports about the servicing of the…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing…