Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Rotherham Metropolitan Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202341010 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's complaints about contractor conduct during planned roof works and an allegation that a gas safety certificate had been forged. The…
202342162 Local authority / ALMO / TMO
The Ombudsman found maladministration by the landlord in its response to securing and repairing the resident's front door, which took 238 days beyond the urgent repair timeline, with no consideration of the resident's…
202328138 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs (including damp and mould and a misdiagnosed bathroom leak) and in its handling of the resident's report about damage to his personal…
202434309 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's requests for the fence to be made good due to an unreasonable 10-month delay in delivering promised fence panels. There was no…
202331953 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's responses to reports of defects to the garden works and kitchen window, the neighbour's fence, the request for a bollard, reports of staff conduct and…
202328136 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of defects to a new-build property, specifically delays in providing the thermostat and outside-light instruction booklets,…
202333393 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of moving the resident to temporary accommodation and in its handling of repairs, and service failure in its complaint handling. The landlord was ordered…
202331664 Local authority / ALMO / TMO
The Ombudsman found the landlord made an offer of redress prior to investigation that satisfactorily resolved the resident's concerns about a furniture and flooring package charge on the rent account (it removed the…
202316705 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to repair rather than replace the resident's living room windows, as a landlord may choose a repair where it is possible and may rely on its technical…
202210367 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's handling of the incorrect tenancy type, missed welcome visit, rehousing support, and repairs; but service failure regarding the property condition when let…
202113082 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Rotherham Metropolitan Borough Council in its handling of the resident's reports of noise nuisance from a neighbour. The landlord took reasonable and proportionate steps to…
202100671 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Rotherham Metropolitan Borough Council in its response to the resident's request to extend or reconfigure her kitchen. The landlord had assessed the kitchen against the Decent…
202008393 Local authority / ALMO / TMO
The Ombudsman found no maladministration across all six complaint heads: structural issues, drainage, boiler repairs, kitchen repairs, door repairs and the decision not to raise a complaint, and rent arrears. The…
201913135 Local authority / ALMO / TMO
The Ombudsman found no maladministration in respect of all five complaint heads: the landlord's decision not to carry out chimney adaptations, its response to boiler servicing concerns, its handling of repair issues,…
201908898 Local authority / ALMO / TMO
The Ombudsman found service failure by the landlord for taking six months to remove potentially asbestos-containing tiles and eight months to complete floor repairs, ordering £200 compensation. No maladministration was…
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