Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Royal Borough of Kingston Upon Thames's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202525255 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks, damp and mould, which remained unresolved despite reports dating back to 2018, and maladministration in its…
202346967 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and associated works, including delays in the initial mould wash, a 3.5-month delay repairing the ventilation…
202524778 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which remained unresolved over a 19-month period, and in its handling of the associated complaint, which was…
202448694 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of damp and mould issues, adaptations, and staff conduct concerns, as the landlord's actions were supported by evidence and it made reasonable attempts…
202433471 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak into the resident's property and the resulting damp and mould, but no maladministration in its complaint handling. The landlord delayed…
202342629 Local authority / ALMO / TMO
The complaint concerned the handling of a leak into the resident's temporary accommodation. The Ombudsman determined it had no jurisdiction to investigate because the local authority was not acting as landlord under a…
202200983 Local authority / ALMO / TMO
The Ombudsman found maladministration by the Royal Borough of Kingston Upon Thames for its failures in responding to a resident's concerns about poor communal cleaning standards and vermin in communal areas, as well as…
202332318 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the leaseholder's request for a copy of the survey and the relevant contract under which major roof works were completed (lost survey, poor…
202326374 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's request to replace a chain link garden fence. While the landlord's decision aligned with its fencing policy and the resident's…
202422490 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of an annual gas safety inspection, where its contractor failed to attend the agreed appointment and did not reschedule. The Ombudsman found the landlord had made an offer…
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