Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Royal Borough of Kingston Upon Thames's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202525255 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks, damp and mould, which remained unresolved despite reports dating back to 2018, and maladministration in its…
202346967 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and associated works, including delays in the initial mould wash, a 3.5-month delay repairing the ventilation…
202524778 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which remained unresolved over a 19-month period, and in its handling of the associated complaint, which was…
202448694 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of damp and mould issues, adaptations, and staff conduct concerns, as the landlord's actions were supported by evidence and it made reasonable attempts…
202433471 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of how the landlord handled: A leak into the property. Damp and mould. The resident’s complaint. Our…
202342629 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the handling of a leak into the resident’s property. Our decision (determination) The complaint is not in the Ombudsman’s jurisdiction to investigate.…
202200983
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the…
202332318
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the…
202326374
The Ombudsman found service failure in the landlord’s handling of the landlord’s decision not to replace the resident’s garden fence..
202422490
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a gas safety inspection..
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