Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Rugby Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202319694 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, its handling of other repairs (toilet, kitchen and bathroom floors and ceiling, kitchen cupboard), and its…
202227307 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs following a leak, including wrongly denying responsibility for remedial works, delayed roof repairs, and a 9-month delay replacing a window,…
202100293 Local authority / ALMO / TMO
The landlord agreed to pay £1,000 compensation following Ombudsman mediation, resolving the resident's complaint about items removed from their shed. The Ombudsman determined this was a satisfactory resolution under…
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