Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Runnymede Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202347223 Local authority / ALMO / TMO
The Ombudsman found the level of the resident's service charges was outside its jurisdiction, and that the landlord's response to the resident's queries about his charges was reasonable (no maladministration). However,…
202204517
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the Council’s handling of disabled adaptations to the resident’s property..
202116044
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request…
202102366
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property..
202107057
The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about…
202009034
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The complaint is about the…
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