Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Runnymede Borough Council's maladministration rate (33%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202347223 Local authority / ALMO / TMO
The Ombudsman found the level of the resident's service charges was outside its jurisdiction, and that the landlord's response to the resident's queries about his charges was reasonable (no maladministration). However,…
202204517 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council's handling of disabled adaptations falls outside its jurisdiction because it properly belongs to the Local Government and Social Care Ombudsman…
202116044 Local authority / ALMO / TMO
The Ombudsman found that the landlord's offer of £300 compensation and completion of wetroom repairs constituted reasonable redress for its service failure in not arranging follow-on work. However, the landlord was…
202102366 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Runnymede Borough Council in its decision to refuse the resident's request for a stairlift. The landlord followed its Adaptations policy, which does not permit stairlifts in…
202107057 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's refusal of the resident's mutual exchange application (the incoming tenant did not require adaptations) or in its response to reports about repairs/adaptations…
202009034 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the applicant's request to be added to his parents' secure tenancy. The landlord explained its legal position and policy on succession and…
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