Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Rykneld Homes Limited's maladministration rate (80%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202518594 Housing association
The Ombudsman found the RTB application complaint outside jurisdiction, maladministration in the landlord's handling of damp and mould and associated repairs (resident lived with untreated damp and mould for nearly 9…
202318634
The Ombudsman found maladministration in the landlord’s handling of the landlord’s assessment of the resident’s application to join the housing register..
202228350
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202234671
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s…
202216532
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s…
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