Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Rykneld Homes Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202518594 Housing association
The Ombudsman found the RTB application complaint outside jurisdiction, maladministration in the landlord's handling of damp and mould and associated repairs (resident lived with untreated damp and mould for nearly 9…
202318634 Housing association
The complaint concerned the landlord's assessment, on the local authority's behalf, of the resident's application to join the housing register under Part 6 of the Housing Act 1996. The Ombudsman determined the complaint…
202228350 Housing association
The Ombudsman found no maladministration in the landlord's handling of a resident's reports of antisocial behaviour (noise nuisance from a neighbour), finding its actions consistent with its ASB policy and reasonable…
202234671 Housing association
The Ombudsman found maladministration in the landlord's handling of concerns about the property's condition when it was let and its handling of repairs following this, in its record keeping, and in its complaint…
202216532 Local authority / ALMO / TMO
The Ombudsman found maladministration by Rykneld Homes Limited for failing to make reasonable adjustments for a disabled child (autism) during external improvement works, and for inadequate site management that left the…
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