Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Saffron Housing Trust Limited's maladministration rate (63%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202411877 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about noise, roofing works disruption, and discrimination, as the landlord considered its reasonable adjustments and…
202502260 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould — the repairs were unreasonably delayed and the issue remained unresolved over 2 years after it was…
202415144 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of a small bedroom, request for rent reimbursement, and request to relocate the boiler, as it was not evident the room fell…
202500059 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's antisocial behaviour reports — including delays, inconsistent action on the neighbour's dog, poor record-keeping and premature closure…
202331597 Housing association
The resident complained about the landlord's decision not to reimburse her for heating costs and for belongings damaged by damp and mould. The Ombudsman found no maladministration in the decision not to reimburse…
202400437 Housing association
The landlord refused the resident's request to install a cat flap in his front door, citing fire safety regulations, energy efficiency concerns, potential damp and mould risk, and future cost implications. The Ombudsman…
202431509 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (it failed to advise of likely timescales or options, did not complete a risk assessment or action plan at the start of…
202321028 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of mould and the condition of the kitchen. It failed to act on the 2020 survey findings and later reports, delaying removal of…
202319181 Housing association
The complaint concerned the landlord's handling of fence repairs, where repeated appointments were cancelled and the repair took about two years to complete. Following the Ombudsman's intervention, the landlord paid the…
202312486 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a floorboard repair. The landlord failed to assess the reported loose floorboard as an emergency/urgent repair given a disabled child in the…
202221326 Housing association
The Ombudsman found several complaints outside its jurisdiction due to court proceedings, no maladministration over a smoke alarm, reasonable redress for a delayed telecare cabinet removal, and service failure in…
202215304 Housing association
The Ombudsman found reasonable redress for the landlord's miscommunication about a grant (it had wrongly told the resident the grant was declined after initially approving it), but service failure in complaint handling…
202220104 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about replacing his condemned solid fuel heating system with an air source heat pump. The landlord had safety grounds for…
202120095 Housing association
The Ombudsman found service failure in three areas: the landlord's unclear response about its repair responsibilities following a mutual exchange; its handling of a lighting repair which was delayed and not treated as…
202209828 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to replace wire fencing and for compensation. The landlord acted in line with its mutual exchange policy (the resident…
202008332 Housing association
The Ombudsman found maladministration for the landlord's failure to inform or consult the resident and her late husband before commencing a development project adjacent to their home, despite knowing the husband was…
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