Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Saffron Housing Trust Limited's maladministration rate (71%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202502260 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould. We have also investigated the…
202415144 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a small bedroom, request for…
202500059 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We…
202331597
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings..
202431509
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s…
202321028
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen.
202319181
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of fence repairs at the resident’s property..
202312486
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a floorboard repair..
202221326
The Ombudsman found maladministration, service failure, mediation settlement, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £100.
202215304
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the complaint.. Total…
202220104
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s concerns with the proposed heating system replacement..
202120095
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the…
202209828
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request to be compensated following the removal of…
202008332
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident complains: That she and her late husband were not informed and consulted before a development…
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