Sage Housing Limited
202331546
The Ombudsman found service failure in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP)..…
Housing association
Sage Housing Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 7 published decisions.
- Reasonable redress 3
- Service failure 5
- Maladministration 4
Sage Housing Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (7)
All landlordsSage Housing Limited
202309013
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a bathroom sink repair. The complaint.. Total…
Sage Housing Limited
202201359
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales…
Service failure Maladministration Reasonable redress complaint handling delay repairs delay window repair communication failure
Sage Housing Limited
202210088
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould in the bathroom, kitchen and one of the bedrooms.…
Sage Housing Limited
202221052
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request for a replacement…
Service failure Reasonable redress damp and mould leak water ingress complaint handling delay communication failure
Sage Housing Limited
202209226
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s…
Sage Housing Limited
201914513
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal…
Landlord Monitor feature
Monitor Sage Housing Limited and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.