Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Sage Housing Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202331546 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request for broken tiles to be replaced under the Defect Liability Period (DLP). The landlord was entitled to decide the repair did not…
202309013 For-profit provider
The Ombudsman found service failure in the landlord's handling of the resident's reports of loss of heating, its handling of the bathroom sink repair, and its handling of the complaint. It ordered an additional £200…
202201359 Housing association
The Ombudsman found service failure for the landlord's handling of financial incentives (failure to record a legal fees incentive causing stress on completion day) and maladministration for handling of snagging issues…
202210088 Housing association
The Ombudsman found maladministration in the landlord's handling of two leaks causing damp and mould, in its handling of outstanding repair works (bathroom door, shower rail, bath panels, light), and in its complaint…
202221052 Housing association
The Ombudsman found service failure in the landlord's handling of recurring communal pipework leaks and the resident's carpet/skirting board request, but reasonable redress for damage to communal areas and complaint…
202209226 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of roof damage, as it failed to notify her of earlier defect repairs, check its records, or properly apply its Defect Management…
201914513 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about her rent account administration, as it failed to explain benefit payment processing and did not offer compensation for…
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