Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Sage Housing Limited (SHL)'s maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202306928 For-profit provider
The Ombudsman found maladministration in the landlord's handling of reports of ASB (it failed to carry out or evidence risk assessments and did not manage expectations) and in its handling of the formal complaint (late…
202225956 Housing association
The Ombudsman found maladministration in the landlord's (via its managing agent) response to reports of anti-social behaviour and in its complaint handling, ordering £875 compensation and a written apology.
202116347 Housing association
The Ombudsman found service failure by Sage Housing Limited for its handling of a shared ownership buyer's requests for Japanese knotweed documentation during the sales process, and for its complaint handling. The…
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