Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Sage Housing Limited (SHL)'s maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202306928
The Ombudsman found mediation settlement, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate…
202225956
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202116347
The Ombudsman found service failure in the landlord’s handling of The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the sales…
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