For-profit provider
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Sage Rented Limited's maladministration rate (86%) is lower than the average for for-profit provider (92%) across published Ombudsman determinations.
202334807 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB).…
202402678 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's request for disabled parking bay allocation (failure to act in line with its parking policy and the Equality Act 2010, persisting for 2…
202223339 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and in its complaint handling. The landlord took some positive steps but suffered from poor record keeping, inconsistent…
202344731
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to 26 November 2023. The resident’s…
202347678 For-profit provider
The Ombudsman found reasonable redress for the landlord's handling of damp reports in the kitchen, where delays and poor communication left the resident unable to occupy the property for over a year. The landlord's…
202401002 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports due to failures including lack of action plans and risk assessments, delayed door repairs, and poor record-keeping. No…
202311732
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s…
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