For-profit provider
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Sage Rented Limited's maladministration rate (75%) is lower than the average for for-profit provider (92%) across published Ombudsman determinations.
202334807 For-profit provider
The landlord's handling of the resident's reports of ASB and request to be rehoused was found to be reasonable (no maladministration), but there was a delay of over five months in escalating the associated complaint to…
202402678 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's request for disabled parking bay allocation (failure to act in line with its parking policy and the Equality Act 2010, persisting for 2…
202223339 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and in its complaint handling. The landlord took some positive steps but suffered from poor record keeping, inconsistent…
202344731 For-profit provider
The Ombudsman found no maladministration in the landlord's decision not to award further compensation for the resident's hot water issues from 22 July to 26 November 2023, as its record keeping and investigation were…
202347678 For-profit provider
The Ombudsman found reasonable redress for the landlord's handling of damp reports in the kitchen, where delays and poor communication left the resident unable to occupy the property for over a year. The landlord's…
202330840 For-profit provider
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of damp and mould, as it acknowledged the failings, took steps including a decant and a mould wash, provided additional…
202401002 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports due to failures including lack of action plans and risk assessments, delayed door repairs, and poor record-keeping. No…
202311732 For-profit provider
The Ombudsman found reasonable redress in the landlord's handling of leaks at the property (including the decant), as the total compensation and apologies offered were proportionate to the distress and inconvenience…
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