Salix Homes Limited

There was no maladministration in the landlord's handling of noise reports or its complaint handling. The landlord took reasonable steps to investigate the noise reports in line with its ASB policy, and its decision to…

Maladministration was found in the landlord's handling of the resident's ASB reports including criminal activity from a neighbouring property, due to delays, lack of records, and sending the resident a letter intended…

The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of garden damage and multiple repairs (including damp and mould), where the landlord acknowledged failings, completed…

The Ombudsman found reasonable redress in the landlord's communication around the condition of the property during a mutual exchange and associated repairs, based on the landlord's offer of £250 compensation for missed…

The Ombudsman found maladministration in the landlord's response to the resident's reports of a mouse infestation, due to missed policy timescales, failure to act on a cooker replacement recommendation, and failure to…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to lift breakdowns. Handling of the complaint. Our decision (determination)…

The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports due to repeated communication failures, failure to follow action plans, and lack of a victim-centred approach. It also found…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.. Total compensation…

The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of : Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for compensation. The resident’s request to move.. Total compensation ordered:…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour regarding their neighbour…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of issues with a communal heating system.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request that it replace the dividing fence in his garden..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to replace the fencing at her property.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to pave over the grass area in front of the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late mother's property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The resident’s concerns about the landlord’s asbestos removal works’ planning, necessity, and completion without his permission. The…

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of repairs at the resident’s property.