Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Salvation Army Housing Association (SAHA)'s maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202427460 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of antisocial behaviour, and to his request to be reimbursed for the impact of ASB and costs of staying away from the…
202300764 Housing association
The complaint concerned the landlord's handling of the resident's concerns that her mail was being stolen from the communal letterbox by a neighbour. The Ombudsman determined the complaint is outside its jurisdiction…
202117550 Housing association
The Ombudsman found maladministration in the landlord's handling of noise/ASB reports (inconsistent application of policy, failure to consider moves or soundproofing), maladministration in failing to offer a room move…
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