The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be reimbursed for the impact of ASB on him,…
Housing association
Salvation Army Housing Association (SAHA)
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 2
- Service failure 1
- Maladministration 2
- Mediation / settlement 1
Salvation Army Housing Association (SAHA)'s maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlordsThe Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour..
£1,500
The Ombudsman found mediation settlement, maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise by her neighbours and…
Mediation / settlement Maladministration No maladministration Service failure damp and mould complaint handling delay repairs delay asb
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