Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Sanctuary Affordable Housing Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202207477 Housing association
The Ombudsman found no maladministration in the landlord's decision to decline the resident's request to install a shower without an occupational therapist assessment, as this was in line with its aids and adaptations…
202126574 Housing association
The landlord was found guilty of maladministration for failing to resolve a recurrent fault on the communal fire panel over a period of more than 26 months. Although it responded promptly to each report, it did not…
201914180 Housing association
The Ombudsman found reasonable redress by the landlord regarding its response to a rodent infestation and its complaint handling. While there were significant delays in repairs and complaint responses, the landlord…
202006518 Housing association
The Ombudsman found service failure in the landlord's complaint handling (delays in logging and responding), ordering £50 additional compensation. The landlord's handling of ASB reports was appropriate overall but had…
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