Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Sandbourne Housing Association's maladministration rate (75%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202342829 Housing association
The Ombudsman found service failure in the landlord's handling of concerns about staff behaviour (it did not address bullying concerns or acknowledge a cancelled visit) and service failure in its handling of guttering…
202416101
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP)..
202324398
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.. Total compensation ordered: £300.
202004362
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of the…
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