Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Saxon Weald's maladministration rate (43%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202500393 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's concerns about leaks, damp and mould (the landlord acknowledged failures, completed works and offered £600 compensation which was…
202427040 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB and domestic abuse reports, and in the condition of the property at move-in and the associated repairs. There was no…
202341548 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of multiple repairs and of antisocial behaviour, but found maladministration in its complaint handling. The landlord was…
202330835 Housing association
The complaint concerned the landlord's response to the resident's reports of noise transference from neighbouring properties in a shared ownership flat. The Ombudsman found no maladministration: while the landlord could…
202322046 Housing association
The resident complained about the landlord's handling of her request to take carpet from her former flat to her new property. The Ombudsman found no maladministration, as the landlord's responses were reasonable, but…
202303908 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, water ingress, draught and condensation: while it investigated and offered solutions, it failed to complete guttering…
202224256 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports, including an inadequate survey and unreasonable refusal of a further inspection, and maladministration in its complaint…
202014246 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, removal costs, and front door repairs. However, there was service failure for delays in completing repairs to extractor fans and…
202207788 Housing association
The Ombudsman found no maladministration by Saxon Weald in its handling of a resident's ASB reports about neighbours smoking tobacco and cannabis in the communal garden. The landlord acted reasonably by requesting…
202122081 Housing association
The Ombudsman found no maladministration by the landlord in its decision to implement a parking permit scheme following a consultation with residents. The landlord acted reasonably, had the legal right under the lease…
202111536 Housing association
The Ombudsman determined the complaint was outside its jurisdiction. The complaint concerned the accuracy of information provided during the sales process (alleged mis-selling) and the landlord's refusal to buy the…
202120043 Housing association
The Ombudsman determined the complaint was outside its jurisdiction. The resident's concerns about the fairness of an age restriction on purchasers of their leasehold property in a sheltered scheme did not affect their…
202002242 Housing association
The Ombudsman resolved the complaint through mediation after the landlord agreed to pay £500 compensation to the resident for issues with insufficient hot water supply, repairs delays, and concerns about increased…
201915048 Housing association
The Ombudsman found no maladministration by Saxon Weald in its response to the complainant's application for succession to his late father's property, as the landlord correctly followed its tenancy agreement and…
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