Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Selwood Housing Society Limited's maladministration rate (71%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202535427 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's socket repair, as its system failed to alert the operative to her recorded vulnerabilities (a silicone allergy) before carrying out the…
202338152 Housing association
Service failure was found in the landlord's handling of the resident's reports of leaks, damp and associated repairs, due to delays, a missed appointment, record-keeping shortcomings, and an unreasonable position on the…
202432833 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's staff conduct concerns, as it investigated fairly and apologised but failed to offer compensation for the distress and inconvenience…
202449545 Housing association
The complaint concerned the landlord's handling of reports of damp and mould. The Ombudsman found reasonable redress: the landlord acted reasonably and proportionately, acting quickly once the situation worsened in…
202414890 Housing association
The Ombudsman found the landlord made an offer of redress prior to investigation that satisfactorily resolved the complaint about its handling of the resident's reports about pests and weeds, subsidence, repairs and…
202220136 Housing association
The Ombudsman found maladministration by Selwood Housing Society in its handling of a shared ownership property application, due to delays, poor communication, and failure to follow Homes England guidance on independent…
202121603 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs (windows, fire door, insulation) due to delays, poor record keeping and lack of explanation for a seven-week delay in measuring the fire door.…
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