Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Selwood Housing Society Limited's maladministration rate (83%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202338152 Housing association
Service failure was found in the landlord's handling of the resident's reports of leaks, damp and associated repairs, due to delays, a missed appointment, record-keeping shortcomings, and an unreasonable position on the…
202432833 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s staff conduct concerns. We have investigated…
202449545
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident’s reports of damp and mould..
202414890
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety..
202220136
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the…
202121603
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating…
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