Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Severnside Housing's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202115584 Housing association
The Ombudsman found no maladministration by Severnside Housing in its response to the resident's reports about his attempts to purchase the property under the Right to Acquire scheme. The landlord correctly explained…
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