Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Shal Housing Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202321204 Housing association
The Ombudsman found maladministration in the landlord's handling of the standard of work and completion of the rewire, and in its handling of damage to the loft boards, and service failure in its complaint handling. It…
202226625 Housing association
The Ombudsman found reasonable redress for hot water issues, no maladministration for the bathroom window and staff conduct, service failure for damp and mould, and maladministration in complaint handling, ordering £150…
202402410 Housing association
The complaint concerned how the landlord handled the resident's reports of a faulty water heating system. The Ombudsman found service failure: the landlord failed to document inspections between February and April 2023,…
202233228 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's property. Repairs the landlord agreed to (front door, toilet wall plastering and window seals) were not completed within its…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.