Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 34 published decisions.
Sheffield City Council's maladministration rate (71%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202505592 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports, but found maladministration in its handling of communal repairs (including repeated excessive delays leaving the building insecure),…
202409910 Local authority / ALMO / TMO
The landlord offered reasonable redress for its handling of major works to the resident's home (over a two-year period of delay), but there was maladministration in its handling of the resident's request for…
202438617 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's responses to complaints about police involvement following ASB reports, repair and maintenance delays, difficulty accessing the repairs call centre and poor…
202450779 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the bathroom, which was unusable for 61 working days due to delays in logging and completing works, with a lack of updates and support. It…
202432792 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as repairs were not completed within a reasonable timeframe, damage to the resident's belongings was not…
202402357 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to delays in carrying out planned works to the resident's home, no maladministration in its response to concerns about the contractor's staff conduct,…
202420198 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the resident £1,655.73 for an environmental health clean and clear and a lock change, or in the required method of payment, although it…
202341095 Local authority / ALMO / TMO
The Ombudsman found the council's consideration of the resident's housing application/banding and its staff conduct on housing allocation to be outside its jurisdiction. It found maladministration in the landlord's…
202322333 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of ASB from a neighbour. The Ombudsman found the complaint was not within its jurisdiction because the resident had purchased the property and…
202334281 Local authority / ALMO / TMO
The resident complained about the landlord's response to his reports of a lack of cleaning in the communal areas. The Ombudsman found service failure: while the landlord was responsive to cleaning reports, it failed to…
202226856 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to a faulty thermostat/programmer and maladministration in its complaint handling, ordering £300 total compensation and an apology.
202334289 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of leaks entering the resident's property, as it took around 10 months to resolve the leak despite having measures it could have used much earlier, and…
202334268 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of anti-social behaviour: it failed to consider the full range of tools and powers available, put the onus on the resident to…
202309044 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of a leaking pipe, repairs, damp and mould and temporary housing (including failures to provide alternative…
202331238 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the condition of the property upon letting, its handling of reports of a leak, damp and mould and plaster works, and its handling of anti-social…
202313567 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's anti-social behaviour reports. Although the landlord's handling was largely good, particularly from December 2022 onwards, it failed to…
202218226 Local authority / ALMO / TMO
The Ombudsman found service failure for the landlord's handling of kitchen repairs due to poor communication and lack of monitoring, and maladministration for its response to a central heating fault (leaving the…
202403208 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of damp and mould and concerns about the property's structural safety, and maladministration in its complaint handling. The landlord showed no…
202304208 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's noise nuisance reports. The Ombudsman found no maladministration: the landlord responded reasonably, acted in line with its ASB policy and good practice,…
202125993 Local authority / ALMO / TMO
The Ombudsman found service failure by Sheffield City Council for failing to adequately consider the resident's reports of anti-social behaviour and neighbour CCTV concerns after a court order was granted in September…
202218131 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of responsive repairs due to prolonged delays, poor record-keeping, failure to communicate, and failure to consider the resident's vulnerabilities.…
201902716 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of a new front door installation (nearly 4-year delay) and for its communication and complaint handling (failure to register complaints for nearly…
202100059 Local authority / ALMO / TMO
Maladministration was found for the landlord's handling of the condition of the property when let (not meeting minimum lettable standard), gas safety (allowing the resident to move in with an unsafe gas supply and no…
202110792 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a leak affecting the communal area (taking almost 18 months to resolve) and for its complaint handling, including delays, incorrectly asserting the…
202119437 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to a hot water tank leak and carpet damage, as it attended within policy timescales and made reasonable offers. However, there was maladministration in…
202200707 Local authority / ALMO / TMO
The Ombudsman found maladministration by Sheffield City Council for its handling of a resident's concerns about structural issues and cracking in her home, including unreasonable delays in carrying out surveys and…
202119409 Local authority / ALMO / TMO
Maladministration for failing to keep accurate repair records about a leak, providing inaccurate records to its insurance team, and not communicating about drying out the property, causing mould. Also maladministration…
202108956 Local authority / ALMO / TMO
The Ombudsman found the noise nuisance complaint was outside jurisdiction as it had not exhausted the landlord's complaints procedure. There was no maladministration in the landlord's handling of the resident's concerns…
202008976 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Sheffield City Council in its handling of the resident's anti-social behaviour reports about a neighbour's drug use, noise and visitors. The landlord conducted appropriate…
202123141 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council's assessment of the resident's application to be re-housed is outside its jurisdiction, as it concerns the Council's housing allocation policy which…
201903587 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to multiple repair issues at the property, including damp, mould and water ingress, and in its complaint handling. The landlord's service fell short, with…
202002843 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's fence repair request, as the tenancy made fences the resident's responsibility. However, the landlord's complaint handling was…
201910086 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to leaks (poor recordkeeping and unclear actions between Nov 2018 and Jan 2019) and in its response to major works/service charge concerns (unreasonable…
201915229 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Sheffield City Council in its handling of the resident's reports of anti-social behaviour. The landlord took appropriate and proportionate steps including opening an ASB case…
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