Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Shian Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202315994 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about staff/contractor conduct, its handling of contact restrictions, and its complaint handling; it found no maladministration…
202310376 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's central heating repairs, due to delays, multiple missed/late appointments, and poor record keeping and communication. It also found…
202017018 Housing association
The Ombudsman found no maladministration in the landlord's response to a parking fine issued by Parking Control Management, as the landlord acted in line with its policy and advised the resident to appeal directly. It…
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