Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Shropshire Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202423252 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to concerns about staff conduct (its £100 compensation offer was proportionate), maladministration in its handling of electrical concerns about a PIV…
202409618
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health…
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