Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Shropshire Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202423252 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to concerns about staff conduct (its £100 compensation offer was proportionate), maladministration in its handling of electrical concerns about a PIV…
202409618 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's window repair and replacement requests, damp and mould repairs (including requests for health considerations), reports of drainage issues,…
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