Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Silva Homes Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202300360 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of issues (ASB, lack of heating/hot water, and food storage) at the temporary property. The complaints about disrepair at the…
202347386 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould (works arranged later than they should have been, mismanaged expectations over window works, and no response to reports about internal…
202313847 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould and related repairs: it was slow to act for three years, failed to take the issue seriously before a…
202225552 Housing association
The Ombudsman found maladministration due to unreasonable delays and disorganised remedial work for severe damp and mould, plus poor communication about the complaint, ordering an additional £500 compensation.
202205197 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports due to delays in completing works, and service failure in the associated complaint handling due to a delayed complaint log and a…
202224990 Housing association
The Ombudsman found no maladministration in how the landlord handled the resident's queries about service charges, noting it gave reasonable explanations and corrected a billing error for guttering work.
202213671 Housing association
The landlord shared an unsubstantiated and racially-charged allegation about the resident with a local authority social worker, without any evidence to verify it. The Ombudsman found maladministration and ordered a…
202124594 Housing association
The Ombudsman found severe maladministration for the landlord's dismissive and delayed response to damp and mould reports over several years, including blaming the resident's lifestyle and failing to act on medical…
202125865 Housing association
The landlord's response to the resident's concerns about a neighbour's trellis fence was found to be reasonable in the circumstances, as the neighbour was a private owner and the landlord had no legal power to enforce…
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