Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Six Town Housing Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202225898 Housing association
The landlord reasonably declined to grant a resident sole use of communal garden space for her disabled son, but instead proposed and later installed a fenced but accessible area to meet his needs. The Ombudsman found…
202208139 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about neighbour CCTV (delayed investigation, lack of communication) and in its handling of ASB reports (failure to manage…
202208613 Housing association
The Ombudsman found no maladministration regarding the landlord's response to a request for support with an energy supplier, and no maladministration in complaint handling. However, a service failure was found regarding…
202112523
The landlord's handling of ASB reports about a neighbour amounted to maladministration due to delay and an investigative error, and there was service failure over an unannounced joint visit with police. It was ordered…
202116692 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's complaint handling due to poor record-keeping and informal processes; service failure for insensitive handling of the resident's vulnerabilities (including…
202107717 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of the resident's anti-social behaviour reports due to prolonged failures to respond, inappropriate internal remarks, and failure to follow its…
202116266 Housing association
The landlord was found to have maladministration for failing to ensure the property was in a suitable condition before the resident moved in via mutual exchange, and for delays in carrying out repairs. The landlord's…
202103076 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's report about a contractor who went upstairs without her consent. The landlord investigated appropriately, reached balanced…
202104733 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the number and size of bedrooms. The rent level complaint was outside jurisdiction. The landlord's offer of a £50…
202000098 Housing association
The Ombudsman found no maladministration by Six Town Housing Limited in its response to the resident's repair requests and reports of cigarette smoke entering the property. The landlord completed repairs within a…
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