Six Town Housing Limited
202225898
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use..
Housing association
Six Town Housing Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 10 published decisions.
- No maladministration 9
- Service failure 4
- Maladministration 5
- Severe maladministration 1
- Mediation / settlement 2
Six Town Housing Limited's maladministration rate (60%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (10)
All landlordsSix Town Housing Limited
202208139
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the…
Maladministration Mediation / settlement No maladministration repairs delay window repair asb door repair
Six Town Housing Limited
202208613
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident about: a request for support with her energy supplier. the support it offers, an energy…
Six Town Housing Limited
202112523
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the property on 20 August 2021..…
Six Town Housing Limited
202116692
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s…
Service failure No maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Six Town Housing Limited
202107717
The Ombudsman found maladministration, mediation settlement, severe maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour. The…
Maladministration Mediation / settlement Severe maladministration No maladministration damp and mould complaint handling delay asb record keeping
Six Town Housing Limited
202116266
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: the condition of her property upon moving in following a…
Service failure Maladministration No maladministration leak water ingress repairs delay window repair lift failure
Six Town Housing Limited
202103076
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property..
Six Town Housing Limited
202104733
The Ombudsman found no maladministration in the landlord’s handling of : The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The landlord’s response to the…
Six Town Housing Limited
202000098
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: repairs at the property; cigarette smoke entering the property..
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