Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Slough Borough Council's maladministration rate (79%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202442642 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould: it failed to follow its damp and mould process, missed repairs timescales, and abandoned several committed…
202318429 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the installation of soft base flooring in the garden, which involved delays, poor communication, and an unfair assessment…
202500054 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's request for compensation for the period without heating and hot water (December 2023), and service failure in its handling of the associated…
202409298 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about a carbon monoxide leak from the boiler, as it made the boiler safe and reasonably concluded its location was safe.…
202442937 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the electronic door openers (a prolonged failure leaving the resident unable to use his front door without carers, with the system still not…
202217555 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking nearly two years to provide a service charge breakdown to a leaseholder during a re-mortgage, and service failure for its complaint handling delays and failure…
202305272 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of damp and mould, which left the resident living with the issue for 28 months amid repeated delays, a cycle of surveys, and failure to act on…
202308133 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's service charge queries, but severe maladministration in its handling of the subsequent complaint, which took around a year across…
202113255 Local authority / ALMO / TMO
The Ombudsman found maladministration by Slough Borough Council for its handling of repairs following a water leak, which led to a kitchen ceiling collapse and left a vulnerable resident living in unsafe conditions for…
202111254 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of roof leak reports and complaint handling, and service failure for bathroom leaks, fencing, asbestos shed roof and front porch issues. It delayed…
202111823 Local authority / ALMO / TMO
The Ombudsman found service failure by Slough Borough Council regarding its response to communal door repairs, fly tipping, and communal cleaning, as well as its handling of service charge information requests. No…
202103054 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's response to a rat infestation, as it acknowledged delays, completed repairs, and offered £3,000 compensation plus a kitchen, bath panel and carpet. However,…
202007210 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of staff-related complaints, specifically the T-shirt incident in reception where the landlord apologised but provided no further redress. Two other…
202104296 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Slough Borough Council in its administration of the resident's rent account. The landlord properly investigated the resident's concerns about a reduction in the credit…
202014280 Local authority / ALMO / TMO
The Ombudsman found maladministration by Slough Borough Council for failing to respond appropriately to reports of a water leak from an overflow pipe, taking over six months to provide a temporary fix and over a year…
202006996 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its failings in handling roof repairs and water leaks (inadequate void inspection, delays, missed appointments) and for complaint handling delays, by…
201817026 Local authority / ALMO / TMO
The Ombudsman found that the landlord's response to the resident's reports of damp in her bedrooms and its complaints handling involved significant delays and poor communication, but that the landlord's offer of…
202007248 Local authority / ALMO / TMO
The landlord was found to have service failures for unreasonably delaying repairs to communal doors (taking around 7 months to replace them despite security concerns including a firearm incident) and for poor…
202002564 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's response to the resident's claim for compensation for hall carpet damage caused by a radiator leak, as the landlord agreed to pay the requested £150. The…
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