Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
Slough Borough Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202318429 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the installation of soft base flooring in the garden, which involved delays, poor communication, and an unfair assessment…
202500054 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's request for compensation for the period without heating and hot water (December 2023), and service failure in its handling of the associated…
202409298 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about a carbon monoxide leak from the boiler, as it made the boiler safe and reasonably concluded its location was safe.…
202442937 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of: The mould within the wet room of the resident’s property. The electronic…
202217555
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.. Total compensation…
202305272
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint…
202308133
The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint..
202113255
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.. Total…
202111254
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the…
202111823
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the state of repair and security of communal doors,…
202103054
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The…
202007210
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB)…
202104296
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s administration of the resident’s rent account..
202014280
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.. Total…
202006996
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The level of compensation offered by the landlord in relation to its handling of roof repairs and water leaking into the…
201817026
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property;…
202007248
The Ombudsman found service failure in the landlord’s handling of :. Total compensation ordered: £350.
202002564
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord response to: The resident’s request for compensation…
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