Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Soha Housing Limited's maladministration rate (71%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202403989 Housing association
The Ombudsman found no maladministration in how the landlord handled the resident's rent account, as no evidence supported an alleged agreement to waive rent during repairs. However, it found maladministration in the…
202318986 Housing association
The Ombudsman found the complaint about the increase in service charges to be outside its jurisdiction (better suited to the First Tier Tribunal). It found no maladministration in the landlord's maintenance of communal…
202422883 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's repair request for the toilet. The landlord failed to communicate adequately about the portable toilet delivery, failed to give notice of…
202518547 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of excessive heat retention, which took over 13 months to investigate and offered no resolution despite significant impact on…
202334096 Housing association
There was service failure in the landlord's response to reports of noise transference from the flat above, and service failure in its complaint handling. The landlord was ordered to apologise and pay £100 compensation.
202407326 Housing association
The Ombudsman determined the complaint was outside its jurisdiction and did not investigate it, because the matters raised (window replacement, door repairs, reasonable adjustments, communication/language, request for…
202318878 Housing association
The Ombudsman found service failure in the landlord's handling of the window installation, the resident's reasonable adjustment requests, and its complaint handling; maladministration in its handling of…
202407710 Housing association
The landlord's handling of its decision to remove a timber conservatory amounted to service failure: while it reasonably relied on the contractor's finding that the structure was beyond economic repair, it did not…
202334993 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's complaint about its handling of repairs and request for compensation for failed appointments. There was a significant delay in…
202337405 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of pests (mole hills) and the conduct of its pest control contractor. The landlord failed to respond in a timely manner, failed…
202224820 Housing association
The Ombudsman ruled that a dispute over a resident's claimed legal right of way to drive over communal grass, following the landlord's installation of bollards, was outside its jurisdiction as it concerned legal matters…
202301865 Housing association
The resident complained about monthly charges for Housing Proactive and Independent Living services he does not use. The Ombudsman found no maladministration in the landlord's handling of the imposition of the charges,…
202233236 Housing association
The Ombudsman found reasonable redress in the landlord's handling of repairs (its £1,361.60 offer was reasonable), maladministration in its handling of the resident's request for adaptations/reasonable adjustments,…
202005163 Housing association
The Ombudsman found reasonable redress by the landlord regarding its handling of soundproofing works. The landlord acknowledged service failures including failing to provide an asbestos report to the installer and not…
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