Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Soha Housing Limited's maladministration rate (93%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202403989 Housing association
The Ombudsman found no maladministration in how the landlord handled the resident's rent account, as no evidence supported an alleged agreement to waive rent during repairs. However, it found maladministration in the…
202318986 Housing association
The Ombudsman found the complaint about the increase in service charges to be outside its jurisdiction (better suited to the First Tier Tribunal). It found no maladministration in the landlord's maintenance of communal…
202422883 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's repair request for the toilet. The landlord failed to communicate adequately about the portable toilet delivery, failed to give notice of…
202518547 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of excessive heat retention, which took over 13 months to investigate and offered no resolution despite significant impact on…
202334096 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to reports of noise transference from the flat above. Complaint handling. Our…
202407326 Housing association
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s: Request for reasonable adjustments associated with the window replacement.…
202318878
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. The landlord’s handling of…
202407710
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of its decision to remove a timber conservatory from the property..
202334993
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation for failed…
202337405
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests and the conduct of its contractor..
202224820
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access..
202301865
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal…
202233236
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of : The landlord's response to the resident’s reports of repairs and request for compensation. The…
202005163
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of soundproofing works to the resident’s property.. Total…
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