Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Soho Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202311656 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about the tenancy-type record error following succession and the request to add a household member, as the landlord apologised…
202411916
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint..
202427170 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of harassment under the Equality Act 2010, intimidation and targeted behaviour from a member of staff, because the landlord…
202328172
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments..
202309829
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon…
202214269
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The…
202121347
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a…
202123144
The Ombudsman found maladministration, service failure, severe maladministration, no maladministration in the landlord’s handling of the landlord’s responses to the resident’s concerns about: her Housing Moves…
202115216
The Ombudsman found service failure in the landlord’s handling of : The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.. Total…
202111856
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the…
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