Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Soho Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202311656 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about the tenancy-type record error following succession and the request to add a household member, as the landlord apologised…
202411916 Housing association
The Ombudsman found severe maladministration in the landlord's handling of reports about the lack of hot water to the resident's bath and shower, which went unrepaired for an unacceptably long period despite the…
202427170 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of harassment under the Equality Act 2010, intimidation and targeted behaviour from a member of staff, because the landlord…
202328172 Housing association
The landlord failed to properly handle the resident's outstanding repairs and his repeated requests for reasonable adjustments (advance written appointments, a schedule of works and the housing officer present), leading…
202309829 Housing association
The Ombudsman found severe maladministration in the landlord's handling of boiler repairs, reports of leaks and flooding, reports of carbon monoxide warnings, and its complaint handling; maladministration in its…
202214269 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's ASB reports due to lack of evidence, unclear action plans, and poor communication; service failure in record-keeping for failing to…
202121347 Housing association
The Ombudsman found maladministration in the landlord's knowledge and information management regarding a reported leak, due to poor record-keeping that prevented proper investigation. Service failure was found in…
202123144 Housing association
Severe maladministration in complaint handling (209-day delay, ignored Ombudsman, no stage 2 response). Maladministration for delays/poor work on kitchen sink leak, guttering, back door, contractor oversight, and record…
202115216 Housing association
The Ombudsman found the landlord's decision to close its community housing scheme was a policy decision outside its jurisdiction. However, the landlord's complaint handling was a service failure due to significant…
202111856 Housing association
The Ombudsman found reasonable redress for the landlord's handling of water ingress, damp, repairs, decant and move requests, but maladministration for its complaints handling due to a 9-month delay in responding and…
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