Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Solihull Metropolitan Borough Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202528071 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of boiler repairs. The landlord failed to repair the boiler within its repair timescales, leaving the issue unresolved for over 8 months with poor communication and…
202327039 Local authority / ALMO / TMO
Maladministration found in handling of ASB reports (delayed action and mental health referral), staff conduct concerns (poor communication expectation management), and property condition response (unresolved repairs…
202224767
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff…
202124959
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s…
202010123
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s…
202126746
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of reports from the resident of anti-social behaviour..
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