Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Solihull Metropolitan Borough Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202327039
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB)…
202224767
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff…
202124959
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s…
202010123
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s…
202126746
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of reports from the resident of anti-social behaviour..
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