Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Solihull Metropolitan Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202528071 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of boiler repairs. The landlord failed to repair the boiler within its repair timescales, leaving the issue unresolved for over 8 months with poor communication and…
202327039 Local authority / ALMO / TMO
Maladministration found in handling of ASB reports (delayed action and mental health referral), staff conduct concerns (poor communication expectation management), and property condition response (unresolved repairs…
202224767 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB reports and its complaint handling, no maladministration on staff conduct, and ruled the rehousing complaint outside jurisdiction; £600…
202124959 Local authority / ALMO / TMO
The landlord agreed a repairs action plan in February 2022 but failed to progress it, only acting when the property became unsafe in November 2022, requiring the resident to be decanted. The Ombudsman found service…
202010123 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the heating installation (resident refused access) and no maladministration in its asbestos handling. Maladministration was found in complaint…
202126746 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour. The landlord acted promptly, kept good records, liaised with the police, offered mediation and a…
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