Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Somerset Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202339598 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. While the landlord identified rising damp and took some steps, it delayed on several occasions and missed…
202433641 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of humidity, damp and mould, and maladministration in its complaint handling. The landlord was ordered to pay £450 (£350 for…
202219254 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs following a kitchen replacement (extractor fan, meter/fuse box access, and washing machine damage) or in its complaint handling, as the…
202313492 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's gas safety check appointments, as gas engineers twice attended on the wrong date and the landlord sent a warning letter threatening to cap…
202336015 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of a leaking roof (poor record-keeping, lack of ownership/project management, and prolonged delays left a vulnerable resident in damp, cold…
202305160 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's communication and response to a resident with vulnerabilities, disabilities and complex needs, and in its complaint handling, and maladministration in its…
202205504 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Somerset Council in its response to the resident's request for a replacement bathroom. The landlord reasonably refused to replace the bathroom as it was in working order and…
202115567 Local authority / ALMO / TMO
Maladministration found in landlord's handling of asbestos concerns (confusing info, work not done), contractor allegation (poor explanation, policy not followed), and complaint handling (Code non-compliance). No…
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