Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Somerset West and Taunton Council's maladministration rate (25%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202109103 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's requests for insurance information and reports of antisocial behaviour. The landlord acknowledged its failings,…
202106296 Local authority / ALMO / TMO
The resident complained about distressing staff conduct during a property visit. Through Ombudsman intervention, the landlord agreed to provide a written apology, arrange a formal meeting, and pay £438 compensation (the…
202006714 Local authority / ALMO / TMO
The Ombudsman found that the landlord made a reasonable offer of redress (£50) in response to the resident's complaint about damage to their car from grass cutting. The landlord investigated appropriately, and the…
201909201 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to disrepair at Properties B and C, and no maladministration in complaint handling. However, there was service failure because the landlord failed to…
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