Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
South Cambridgeshire District Council's maladministration rate (40%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202443247 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, due to unreasonable delays in raising recommended works, lack of contractor oversight, and failure to…
202347341 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's queries about the accuracy of an EPC assessment at the property, which had risen from a D/E to a B rating. The Ombudsman found no maladministration: the…
202323272 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's request to install an electric vehicle charging point at his home. The Ombudsman found no maladministration: the landlord reasonably assessed the…
202216493 Local authority / ALMO / TMO
The landlord was found to have service failure for not logging defects reported by a shared-owner resident during the defect period, causing delays of up to four months, and for poor complaint handling including failing…
202107370 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a pest control appointment (where the resident denied access but the landlord followed correct procedures), the resident's installation of CCTV…
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