Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
South Derbyshire District Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202440948 Local authority / ALMO / TMO
The Ombudsman found maladministration by South Derbyshire District Council in how it dealt with the resident's reports of leaks and associated repairs, due to delays in doing repairs and ineffective inspections that…
202425889 Local authority / ALMO / TMO
The landlord significantly delayed completing repairs to the resident's bedroom ceiling and the property's roof, leaving a temporary fix in place for a prolonged period, and failed to consider the resident's known…
202347884 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of ASB (noise and cannabis smell) from the neighbour below. The Ombudsman found service failure because, although the landlord acted on her…
202413684 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (delays in treatment/repairs, lack of communication, and a damp and mould inspection not arranged by the final…
202226705 Local authority / ALMO / TMO
The Ombudsman found maladministration in the condition of the property when first let and in the landlord's complaint handling, but no maladministration regarding staff conduct, ordering £2002.93 compensation and a void…
202012512 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports or its decision to issue him with a tenancy warning. The landlord acted promptly, offered mediation, and followed its ASB…
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