Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
South Holland District Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202233115 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of a resident's personal belongings and its decision to restrict access to his former property following a fire. The Ombudsman found maladministration in the handling of…
202111751 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of kitchen adaptation works, complaint handling, and record keeping. The resident was without a fully functional kitchen for approximately 9 months due to…
202104237 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the suitability and condition of the property at the start of the tenancy, as the landlord acted reasonably given…
201914962 Local authority / ALMO / TMO
The Ombudsman found no maladministration by South Holland District Council in its response to the residents' concerns about service charges and service delivery for their sheltered housing property. The landlord…
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