Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
South Kesteven District Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202413942 Local authority / ALMO / TMO
There was maladministration in the landlord's response to the resident's reports of repair to an external wall. The landlord delayed completing the works beyond its policy timescales, failed to carry out a prior risk…
202529161 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about a neighbour's CCTV camera, nor in its complaint handling. The landlord acted reasonably by visiting both properties,…
202334681 Local authority / ALMO / TMO
The complaint about the landlord's response to reports of staff conduct was resolved with the Ombudsman's intervention. Following intervention the landlord offered £200 compensation, which both parties agreed as a…
202330587 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of repairs in the property and the resident's request for improvements, and maladministration in its handling of the complaint. The landlord was…
202204512 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of repair delays (doors, windows, kitchen, asbestos tiles) and for its complaint handling delays. The landlord failed to meet its action plan timescales,…
202111697 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour, as it took appropriate investigative steps and worked with the Police. However, there was service…
202204441 Local authority / ALMO / TMO
The Ombudsman found maladministration by South Kesteven District Council for taking over five months to replace the resident's front door due to poor record-keeping and communication failures, and for failing to…
202127106 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, and service failure in both the provision of window keys and complaint handling. The landlord was ordered to…
202116761 Local authority / ALMO / TMO
The resident complained about staff conduct, a damaged gate, and a request to remove items from outside their property. Following Ombudsman intervention, the landlord apologised and offered £50 compensation, which the…
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